Most of you who follow on Facebook etc. will be aware that these past few months have been challenging on the health front here.
Alfie had a heart attack at the end of September which among many other factors hit us with regard to supplying hams to our usual Christmas customers. When we realised that we were faced with possibly disappointing our regular customers, I contacted them all, explained the situation to try to establish what their needs were.
Everyone was so understanding, and for once luck was on our side… a lot of our regulars were travelling for Christmas and would not need hams. Therefore, what little hams we had we could share among those staying at home.
We chatted with some other producers to see how they were fixed for supplies, because we knew we would have calls all the way up to Christmas.
One producer came up trumps and said he had plenty and would be delighted to supply.
We duly recommended him to many ….. mostly new to us, so we were going to miss out on possibly supplying them beyond Christmas He was being handed new customers on a plate as such.
Then, we got the call from family (we’d forgotten to ask them if they needed ham!!!). Yes, they wanted a ham….. and ‘NO’ we did not have one.
Rather than disappoint family, we contacted said producer, explained that it was for family and could he help? He’d be delighted to…. no problem…. although delivery would be Christmas week.
Money paid …. full price paid.
And, yes, you’ve guessed it….. NO HAM ARRIVED.
Despite endless text messages, phone calls, emails, over several days ….. this chap did not answer a single call.
Now what would you think?
Alfie suggested that maybe he’s been in an awful car crash or something?
I feel…. he’s excuse better be along those lines.
He has disappointed me as a customer.
He has embarrased me to my family.
He has totally embarrassed us to potential customers…… did they get their hams? Do they think we operate our business like this?
What would you think?