It has been a busy time here in Redwood.
We were so lucky to have so many orders for hams and pork pre-Christmas which made the weeks leading up to Christmas crazy, crazy busy. As we had orders to go to every corner of the country, we decided to implement one of the changes we had come up with in our review of tactics.
There was no way we could physically have managed to do all the deliveries ourselves. Orders had to get to Dublin, Dundalk, Donegal, Waterford, Wexford – practically every corner of the country. We brought in couriers. It worked.
There were hic-cups which annoyed and frustrated us at times. We’ve learned lessons from the experience. Next year Christmas deliveries will go out earlier – rather than leaving them to Christmas week!
Fastway (the courier firm) have been extremely helpful in working with us to resolve some of the frustrations we experienced. Well done to them on responding to customers issues.
Working with a courier firm means that folks can get their pork quicker! 🙂
Our customers no longer have to wait until we have a few orders in the one area – we can (provided we have the stock) ship to them within a couple of days!
Many orders have already gone out this week…. we’re back to shipping!
I must tell you…. we thought we were so organised with the orders before Christmas – all done and dusted by 22nd December. Aaaah, BUT, we hadn’t factored in the customer who arrived unannounced at 8 pm on 23rd looking for his supply of bacon, sausages and pork for Christmas! He was lucky we had some left!
Then once the ‘work’ side of things were sorted – the visitors arrived!
From 21st December for 18 days, we had visitors every single day. Eleven different people came and went.
We ate a lot. We cooked. We drank. We talked. We laughed. We played boules (in between the rain showers). We got the occasional walk in.
I washed, I ironed. I am still ironing.
So apologies for the long gap since last post…. but I think you’ll understand!
How was your Christmas and New Year?
Happy 2013! Hope it brings lots of good things your way.